Technical Support
ATUS Help Desk
Contact Western’s ATUS Help Desk for any website troubleshooting or streaming technology questions
Are you having trouble viewing the video?
Here are a couple quick fixes to try:
- Try a different browser or device.
- Restart your browser.
- Reload the page.
- Restart your router or modem. Resetting your router or modem can help to refresh your connection and improve playback performance. Try disconnecting the power cord and then reconnecting to perform a hard reboot.
- Restart your computer.
- Update your browser to the latest version. Browser software is constantly being improved upon. Make sure you are using the latest version of your browser for peak performance. The latest version of each browser can be found here.
- If you have many browser tabs open, try to close most of them except for the one you're using. Keeping too many applications open can make everything run slower, including video playback. Especially on a mobile device, it’s easy to forget which apps are running. Make sure that you completely close or disable apps instead of just minimizing their windows.
- Try moving closer to your wireless access point, using a wired connection if possible, or trying a different device on the same network.
- Try switching to cellular data if your home WiFi isn't working.
- Switch to “Auto” in the quality menu, if available. Auto mode automatically adjusts to the best quality of video for your current Internet connection and processing speed. We recommend using this default setting to avoid buffering delays. (If “Auto” is not available, switch to one of the lower quality options.)
- Clear your browser’s cache. Although this may sound simple, refreshing your cache can help with many different issues, including playback.
Need additional help?
Western's ATUS Help Desk is available for additional troubleshooting the day of the event (Saturday June 12, 2021) from 8:30 am to 2:00 pm by calling (360) 650-3333 or emailing helpdesk@wwu.edu